Vacinek Plumbing Heating & Roofing, Inc.
Review Summary
- Mixed Reviews: Some customers report positive experiences with professional installations, timely service, and fair pricing, praising the quality of work and responsiveness.
- Negative Feedback: Other customers report poor customer service, including unreturned calls, late arrivals, and rude behavior. Some found the company overpriced and inexperienced.
- Services: The company provides plumbing, heating, roofing, and AC services, including installations, repairs, and maintenance.
- Inconsistency: There are significant inconsistencies in customer experiences, with some highly satisfied and others extremely dissatisfied.
Reviews
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(30 reviews)
Paul
Don’t waste your time. Find someone else. Poor customer service, inexperienced workers, WAY Overpriced. Estimate for furnace venting went up 3 times. Took 3 calls for them to get back to me, and a week to show up. Owner rude. If there were negative stars, they would get one…
Robert Smith
Had an estimate for a plumbing job done a couple of weeks ago, they schedule me for 9-11am about a week later. Day of, they no-call no-show, and only after I call the office they tell me they're running late. They said they'd give a courtesy call before showing up. I was not called, I was not texted. They show up over an hour late, say they need a part (for a project they already gave an estimate on, so they should already know what they need), and they disappear for another hour to go eat lunch. They do not respect your time at all. Avoid at all costs.
Lorissa Darling
We are very happy with the work Vacinek did for us....they completed the installation of an AC unit and 2 mini splits in a very professional and timely manner. We highly recommend this company.
Elaine Rinfrette
This is a great company. They have put on a roof, installed a hot water heater, maintain the furnace, and promptly respond to problems. Alan recently diagnosed the root cause of a plumbing problem so that we could get it fixed quickly. They are great,!
daniel krawczyk
Poor public comments men need to be replaced every 10 years “ if that is how you value customer base poor business sense
Darold Conklin
Just had a new American Standard high efficiency furnace and 3 ton AC unit installed by Vacinek. Workers did a nice job on the install...very neat and professional. System is working great. Would highly recommend.
Michelle O
If you are looking for a reliable, hardworking, and professional contractor....look no further! We called Vacinek for a roofing quote and the woman on the phone was super nice and helpful! We had to reschedule the appointment due to winter weather but were able to get another appointment right away. We decided to get a quote for a new furnace, water heater, and central air while he was here. He walked us though every penny of the quote and didn't shy away from all the things we wanted done with the roof. The roof will be scheduled for a later date. They called us for the install of the furnace, water heater, and central air. We had two extremely knowledgeable and professional techs do the install. Their ability to do the job was thoroughly demonstrated through their craftsmanship. They even gave my son the box to the furnace at his request. (We have one epic box fort now.) We are so happy with the work that was done and the value of it all. We look forward to working with them again in the future.
Zak M
Had a gas furnace and electric hot water heater installed April 2022. The price was fair and they showed up when promised. I had an issue with two small details of the installation (nothing safety related) so I made a call to Dave and the issues were taken care of within 2 days. I am a satisfied customer and will be giving Vacinek my business in the future.